- Travel support
- Booking management
- Purchase Management
Travelstore American Express has adopted a new approach to managing business travel. An electronic platform with fully synchronised online and offline processes gives companies total control over their travel arrangements. This is why we are specializing (business segment), adapting human resources to the new industrial context and using ‘industrial’ practices geared to personal service.
So if you want to manage the travel costs of your company, make reservations and deal with travel logistics, all this can be handled far more effectively and as simply as possible. Just log in and key in your password (or register if you have not done so before). Travelstore American Express is fully transparent in its practices and always has its customers best economic interests at heart.
Online, offline, anywhere in the world, 24H, 7/7, we’re right there with you
- 1
- 2
Travel assistance and support service
Our service booths at airports act as real "Concierge Clefs d'or" at hotels, enabling us to aid our Clients in all situations. We assist the traveller during all stages of their trip anywhere in the world, 24H.
As a company’s employees are its greatest asset, our mission is to do everything to facilitate their lives and make their corporate travels more comfortable, safer and as simple as possible in accordance with the policy defined by their respective companies. We really want to “pamper” the traveller and have therefore created the Concierge programme with a vast range of services available 24/7.
Our service booths at airports act as real "Concierge Clefs d'or" at hotels, enabling us to aid our Clients in all situations. We assist the traveller during all stages of their trip anywhere in the world, 24H.
As a company’s employees are its greatest asset, our mission is to do everything to facilitate their lives and make their corporate travels more comfortable, safer and as simple as possible in accordance with the policy defined by their respective companies. We really want to “pamper” the traveller and have therefore created the Concierge programme with a vast range of services available 24/7.
Other services:
- Assistance given upon departure and arrival by our own counter and Travelstore American Express teams at Lisbon airport.
- Better and safer travel (travel safety tools).
For further information about the Concierge programme, contact our commercial team on 21 356 53 00 or send an e-mail to comercial@travelstore.pt.
- 1
- 2
Multi-channel access to booking services
We aim to be the best business travel booking and management company in the Iberian market by way of a multi-channel model, based on the latest generation technological platform, allowing total synchronisation between a voice call, an Internet connection, fixed or mobile communication. We have a Customer Service Center equipped with state-of-the-art telecommunications tools. These enable us to serve our Corporate Clients nationwide, as well as their employees and family members, taking into account their high expectations as regards the booking of their travels. We are aware that when we are consulted in the traditional manner (human contact) rather than via the Internet channel, we should increasingly manage to add value and give real advice. We give preference to a highly personalised service as it is people that really make the difference. We therefore, always allocate a dedicated team to your company with a preferential consultant who will know everything about your travellers! Online or Offline, we’re always by your side!
We aim to be the best business travel booking and management company in the Iberian market by way of a multi-channel model, based on the latest generation technological platform, allowing total synchronisation between a voice call, an Internet connection, fixed or mobile communication. We have a Customer Service Center equipped with state-of-the-art telecommunications tools. These enable us to serve our Corporate Clients nationwide, as well as their employees and family members, taking into account their high expectations as regards the booking of their travels. We are aware that when we are consulted in the traditional manner (human contact) rather than via the Internet channel, we should increasingly manage to add value and give real advice. We give preference to a highly personalised service as it is people that really make the difference. We therefore, always allocate a dedicated team to your company with a preferential consultant who will know everything about your travellers! Online or Offline, we’re always by your side!
Booking support tools and services:
- Available dedicated team uninterruptedly between 09H00 and 19H30
- 24H/7 assistance with presence in 140 countries
- All kinds of booking of transport, accommodation and complementary services
- Transfer services from and to airports
- Booking of Low Cost airlines
- Rate comparison software/guarantee of lowest rate
- Software for optimising your company’s travel policy
- Management of passenger miles and their preferences
- The guarantee of a speedy service supported by the latest generation Contact Center platforms
- Training and/or “client listening” seminars for those who book trips
- Travel approval system by automatic workflow
- 1
- 2
- 3
Consultancy and management of travel costs
We offer consultancy and corporate travel management policies on an outsourcing basis, taking into account that corporate travel takes up an ever growing share of your budget. To achieve this objective, we deploy consultants with specific knowledge of the industry who are capable of contributing in obtaining substantial savings. Our management methodology is based on an integrated process which starts off with a complete diagnosis of the travel purchase situation of your company and ends with the implementation of a travel policy incorporated in the Travelstore American Express online and offline platform (totally synchronised).
We offer consultancy and corporate travel management policies on an outsourcing basis, taking into account that corporate travel takes up an ever growing share of your budget. To achieve this objective, we deploy consultants with specific knowledge of the industry who are capable of contributing in obtaining substantial savings. Our management methodology is based on an integrated process which starts off with a complete diagnosis of the travel purchase situation of your company and ends with the implementation of a travel policy incorporated in the Travelstore American Express online and offline platform (totally synchronised).
Our economic model deploys the principle of total transparency in which we charge a small amount per transaction and in return ensure your company that we will systematically apply the best rates available and from all suppliers (including Low Cost airlines). We operate in the true interests of your company: the total cost of the trip (including a marginal cost which is our fee).
Our management tools to reduce costs are:
- Consumption reports available online in real time
- Analytical reports with management recommendations drawn up by business travel consultants
- Assistance and/or active participation in the negotiation with suppliers
- Automatic search software / best rate comparison engine, including on the same screen, the so called LOW COST airline taking into account the company’s travel policy
- Electronic optimisation of your company’s travel policy
- Multichannel travel booking and management platform
- Proactive search for the best rates by the booking consultants
- For further information about this service, contact our commercial team on 21 356 53 00 or send an e-mail to comercial@travelstore.pt
